By James Pruitt, Senior Staff Writer

Strategic use of discounts and coupons provides crucial growth opportunities for small Veteran Owned Businesses. Opportunities for promotional campaigns may include the following: First, in some cases product needs to move fast. Second, new companies can use these deals to turn a trickle of curious browsers into a crowd of loyal buyers. Third, deals with customers may increase brand loyalty, assuming a quality product. 

In some cases, excessive use of discounts and coupons may disadvantage a small business. First, “extreme couponers” are in fact a thing, and savvy customers may find clever strategies to turn promotions disproportionately in their favor. Many customers freely take advantage of such campaigns, and rightly so. Profit margins may decline. Second, counterfeiting of coupons is nothing new.  Just in September 2021, the feds broke up a counterfeit coupon operation in Virginia that cost retailers upwards of $31 million.  A Virginia couple was sentenced in this $31 million fake coupon scheme (usatoday.com)

Wise business owners understand supply and demand. Perhaps a new company does need new customers. In previous blog posts, we discussed the use of free samples for new products. 

(1) Loyalty Programs

Companies often grant regular customers special deals and discounts. Some companies employ a point system. Specialized grocery store cards sometimes offer another system for rewarding loyal customers. Similar programs may benefit smaller businesses. Perhaps a paper card can provide checkmarks for each visit until the customer receives a special deal. Whatever the system, encouraging loyalty should reap benefits for both the business and the clientele. 

(2) Newsletter Signup Offers

We’ve all seen company newsletters outside local establishments. True enthusiasts can sign up for online updates. The resulting email list can provide a database of devoted customers who might appreciate specially channeled deals. This strategy could also help build a devoted following that might strengthen your online presence, especially on social media.

(3) Discounts for In-Store Purchases

Discount codes for on-site purchases can bring customers on-site and bring the kind of face-to-face interaction only brick-and-mortar establishments can provide. The goodwill from these face-to-face interactions can be priceless.

(4) Influencer Deals

“Tell them John or Tanya sent you.” Relationships with third parties can multiply your fan base. When John or Tanya’s Instagram advertises a special deal, you, the business owner, get the benefit of not only your own client base but those of the two influencers as well.

Influencers can share special referral coupons on their blogs or other sites, multiplying your client base in the process.

(5) Exit intent discounts

“I’m just browsing.” Providing coupons to consumers just as they leave the website or physical store can expand that initial curiosity into an ongoing relationship. Good marketers know how to casually make their mark on curious looky-loos.

(6) Weekly or Monthly Deals

Periodic deals can keep new customers engaged and waiting for their next fix. These kinds of arrangements can make customers feel “in-the-know,” and even bring in friends and family as their engagement brings your company deeper into their lives. 

Overall, the best marketers know how to use special deals to wedge themselves into the memories of new shoppers. Coupons and discounts play a special role in moving the customer through the sales funnel. 

Some customers may see these deals as games to maximize their own rewards. For others, discounts may imbue your brand name into their memory, and lure them into a second visit when the right time comes. In any case, discounts should be a two-way street. Their strategic use can turn a trickle of casual visitors into a crowd of devoted brand followers. 

VAMBOA, the Veterans and Military Business Owners Association hope that this article has not only been valuable but provided some unique perspective.  We work hard to bring you important, positive, helpful, and timely information and are the “go-to” online venue for Veteran and Military Business Owners.  VAMBOA is a non-profit trade association.   We do not charge members any dues or fees and members can also use our seal on their collateral and website.   If you are not yet a member, you can register here:  https://vamboa.org/member-registration/

We also invite you to check us out on social media too.

Facebook:  https://www.facebook.com/vamboa

Twitter:  https://twitter.com/VAMBOA

Do not forget that VAMBOA members receive significant discounts on technology needs.   Check them out here: https://vamboa.org/dell-technologies/ 

By James Pruitt, Senior Staff Writer

As discussed previously, brick and mortar stores will always play a crucial role in our retail economy. Various strategies can optimize marketing efforts for such establishments well into the digital age.

First, consider your team. Brick-and-mortar establishments require in-person staff. An effective team requires careful selection and training. Owners should consider the importance of well-prepared employees who can deal tactfully with a diverse public.

A labor shortage confronts us, which complicates the selection process. However, a well-developed, individualized training process can prevent complaints and in-store meltdowns, as well maximize customer satisfaction. A well-developed staff can strengthen the business from the foundations upward.

Second, think about the store layout, especially at the checkout stand. “Impulse buys” can garnish a business owner’s bottom line. Furthermore, convenience and professional décor can improve the customer experience overall.

Consider space for events. Perhaps Santa can visit for Christmas, or the business can sponsor a local festival. Such promotions can even provide photo-ops that memorialize the business’s engagement with the local community. 

Third, replace print signage with digital screens. These screens can facilitate updates as well as display several messages together.

We are past the days of constantly refreshing on-site advertisements by manufacturing physical signage. These advertisements waste money, time, and are bad for the environment. Digital screens can perform the same tasks in a way that is not only more economical but more engaging as well. 

Fourth, as we have discussed, entrepreneurs should not forget their digital marketing skills just because a physical building houses the core of the establishment. 

Within the store itself, Wifi marketing may provide a digital strategy to build a loyal following. Wifi marketing entails free Wifi in exchange for, perhaps, an email address. Starbucks users may be familiar with this marketing strategy. The business owner controls the homepage and may also collect email addresses for further advertising.

Providing free Wifi inside the store can facilitate the compilation of an email list and expand social media presence. However, beware of the ethical implications of data collection. Each year, respect for the privacy of consumers has assumed greater prominence.

Perhaps your customers do want to stay in the loop. Through social media, applications such as Eventbrite or Facebook Events can keep your clientele up to date about current events involving your company. The same efforts can keep your business at the forefront in the minds of your customers so that in times of need they will think of you rather than your competition.

Finally, remember the value of search engine optimization. Make sure to optimize your online presence so that you show up first in local searches. 

Careful website design is one such strategy. Other strategies may include plugging your business elsewhere on the Internet that may attract consumers interested in your product.

Consider the use of video in your Google my Business listing. This innovation adds continually refreshed video content right to the listing that comes with a Google search. 

Overall, remember the importance of the digital age even when setting up marketing practices for a brick-and-mortar store. At the same time, a wise store layout and skilled use of events and promotions can keep your establishment relevant in the twenty-first century. Brick-and-mortar will never die, and nothing can beat the face-to-face experience that comes with integration into the surrounding community, digital or otherwise.

VAMBOA, the Veterans and Military Business Owners Association hope that this article has not only been valuable but provided some unique perspective.  We work hard to bring you important, positive, helpful, and timely information and are the “go-to” online venue for Veteran and Military Business Owners.  VAMBOA is a non-profit trade association.   We do not charge members any dues or fees and members can also use our seal on their collateral and website.   If you are not yet a member, you can register here:  

https://vamboa.org/member-registration/

We also invite you to check us out on social media too.

Facebook:  https://www.facebook.com/vamboa

Twitter:  https://twitter.com/VAMBOA

Do not forget that VAMBOA members receive significant discounts on technology needs.   Check them out here:

https://vamboa.org/dell-technologies/ 

By James Pruitt, Senior Staff Writer

Within this blog, we have emphasized the trend toward online marketing. However, remember that in-store marketing still exists. Brick-and-mortar stores continue to prosper far and wide. Not even a virus can demolish the brick-and-mortar of a boutique store that can offer in-person interaction. 

Make no mistake: neither we nor others can deny the importance of the shift toward an Internet economy. The online marketplace gives us impulse checkout, but brick-and-mortar entrepreneurs can always rely on the homeliness, comfort factor, and practicality of traditional shopping.

Within a brick-and-mortar store, many strategies can showcase an exciting new product. A kiosk with a live person can display pamphlets and distribute coupons. Live product demos can give samples and demonstrate the uses of a product that has made its way into your store’s supply line. Also consider the store layout, the checkout experience, and product packaging.

Tiny, physical stores are far from endangered. Especially in smaller communities far from expensive downtown districts.  Actual physical “shopping districts” are very much alive and well.

First, packaging multiple, related products together can provide suggestions about ways to use products. For example, packaging different kitchen ingredients together might provide a cooking tip as well as an introduction to the local culinary scene. Similarly, marketing a product with a service could build enough consumer confidence to wipe that gadget off the shelves.

Also, good product packaging may speak to the whims of an outsider who might not have seen the product in the past. Even many larger companies are novelties outside certain locales. Try purchasing fresh cheese curds in Arizona rather than Wisconsin, or Cincinnati-style chili in Texas. Creative packaging can attract curious visitors who simply have not ever seen that kind of product in the past. 

Second, loyalty programs are not just for chain stores. Such programs can reward loyal customers with discounts while building a database of consumer information. Many stores even use QR codes to provide benefits to loyal customers. Other institutions may experiment with different methods. Small stores may be well advised to learn effective strategies to strengthen relations with their customer base, technical or otherwise.

Third, free samples of new products along with coupons can open a floodgate of curious customers. Smaller physical stores may have access to local supply chains. These establishments may have inexpensive links to fresh produce, local goods, or even toys or technical products. Distributing small amounts of inexpensively obtained local merchandise can win positive favor with customers as well as the suppliers themselves.

Fourth, business owners should remember that the digital age is upon us despite the charm of the physical storefront. Even the most technologically inept should maintain at least the basics of a digital presence.   This includes using social media.  Your company website can provide a sense of stability and legitimacy, as well as provide a seed for the creation of a wider fanbase.

Physical stores have the advantage of face-to-face interaction. Owners of small physical businesses should avail themselves of modern strategies to reach their customers. Small institutions are not “selling out” by learning simple methods to strengthen their marketing efforts. Your workplace should not only be a home-away-from-home for yourself, but for your customers, and Veteran Business Owners should use every means at their disposal to build that special place.

VAMBOA, the Veterans and Military Business Owners Association hope that this article has not only been valuable but provided some unique perspective.  We work hard to bring you important, positive, helpful, and timely information and are the “go-to” online venue for Veteran and Military Business Owners.  VAMBOA is a non-profit trade association.   We do not charge members any dues or fees and members can also use our seal on their collateral and website.   If you are not yet a member, you can register here:   https://vamboa.org/member-registration/

We also invite you to check us out on social media too.

Facebook:  https://www.facebook.com/vamboa

Twitter:  https://twitter.com/VAMBOA

Do not forget that VAMBOA members receive significant discounts on technology needs.   Check them out here: https://vamboa.org/dell-technologies/ 

By James Pruitt, Senior Staff Writer

Within this blog, we have emphasized the trend toward online marketing. However, remember that in-store marketing still exists. Brick-and-mortar stores continue to prosper far and wide. No virus can demolish the brick-and-mortar of a boutique store that can offer in-person interaction. 

Make no mistake: no one can deny the importance of the shift toward an Internet economy. The online marketplace gives us impulse checkout, but brick-and-mortar entrepreneurs can always rely on the homeliness, comfort factor, and practicality of traditional shopping.

Within a brick-and-mortar store, many strategies can showcase an exciting new product. A kiosk with a live person can display pamphlets and distribute coupons. Live product demos can give samples and demonstrate the uses of a product that has made its way into your store’s supply line. Also consider the store layout, the checkout experience, and product packaging.

Tiny, physical stores are far from endangered. Especially in smaller communities far from expensive downtown districts, actual physical “shopping districts” are very much alive.

First, packaging multiple, related products together can provide suggestions about ways to use products. For example, packaging different kitchen ingredients together might provide a cooking tip as well as an introduction to the local culinary scene. Similarly, marketing a product with a service could build enough consumer confidence to wipe that gadget off the shelves.

Also, good product packaging may speak to the whims of an outsider who might not have seen the product in the past. Even many larger companies are novelties outside certain locales. Try purchasing fresh cheese curds in Arizona rather than Wisconsin, or Cincinnati-style chili in Texas. Creative packaging can attract curious visitors who simply even have not seen that kind of product in the past. 

Second, loyalty programs are not just for chain stores. Such programs can reward loyal customers with discounts while building a database of consumer information. Many stores even use QR codes to provide benefits to loyal customers. Other institutions may experiment with different methods. Small stores may be well advised to learn effective strategies to strengthen relations with their customer base, technical or otherwise.

Third, free samples of new products along with coupons can open a floodgate of curious customers. Smaller physical stores may have access to local supply chains. These establishments may have inexpensive links to fresh produce, local goods, or even toys or technical products. Distributing small amounts of inexpensively obtained local merchandise can win good favor with customers as well as the suppliers themselves.

Fourth, business owners should remember that the digital age is upon us despite the charm of the physical storefront. Even the most technologically inept should maintain at least the basics of a digital presence, including on social media. That website can give a sense of stability and legitimacy, as well as provide a seed for the creation of a wider fanbase.

Physical stores have the advantage of face-to-face interaction. Owners of small physical businesses should avail themselves of modern strategies to reach their customers. Small institutions are not “selling out” by learning simple methods to strengthen their marketing efforts. Your workplace should not only be a home-away-from-home for yourself, but for your customers, and Veteran Business Owners should use every means at their disposal to build that special place.

VAMBOA, the Veterans and Military Business Owners Association hope that this article has not only been valuable but provided some unique perspective.  We work hard to bring you important, positive, helpful, and timely information and are the “go-to” online venue for Veteran and Military Business Owners.  VAMBOA is a non-profit trade association.   We do not charge members any dues or fees and members can also use our seal on their collateral and website.   If you are not yet a member, you can register here:  

https://vamboa.org/member-registration/

We also invite you to check us out on social media too.

Facebook:  https://www.facebook.com/vamboa

Twitter:  https://twitter.com/VAMBOA

Do not forget that VAMBOA members receive significant discounts on technology needs.   Check them out here:https://vamboa.org/dell-technologies/ 

By James Pruitt, Senior Staff Writer

The blog format can provide a standardized template for beginners in web design. In a professional context, the sales functions of a blog can engage viewers and possibly start the slide through the sales funnel.

A blog can inform in a manner that can speak to shared interests with the reader. A blog can facilitate a meeting of the minds. SEO (search engine optimization) can even lead common travelers into your line of thinking and lead to fruitful business arrangements.

The best advertisers know their audience. That connection can travel for miles when shared needs raise the prospect of a business relationship. Bloggers blog to people they understand, with shared hobbies or backgrounds or struggles. This shared connection may coax the writer and their audience into a synergy that can propel them through their tightest economic needs.

Should bloggers try to trap visitors into the sales funnel, and send them slipping into what has become a rabbit hole? Of course not. The point is to establish a mind-meld that can open a hatch into a prospect’s economic, business, and personal life.

First, bloggers can blog about ways to use their products. Perhaps your widget has more than one function in varieties of contexts. The shared connection between the blogger and the reader might, for example, be hiking, or electronics, or gardening, or cooking. Perhaps some hiking device can be used for both warmth and as an emergency flare. Maybe some electrical components can fit into various devices. Maybe that fertilizer can be used for several kinds of plants, and maybe that cooking device is good for both frying and baking.

Bloggers should demonstrate their familiarity not only with their products but with the uses of their products. New small business owners should establish themselves as members of a community. Hence, they can establish collegiality with other members of that community and show they are marketing to peers with whom they relate and respect.

Second, bloggers should use discretion with calls to action and refrain from “hard-sell” tactics. For the most part, blogs should provide information. 

Sales pitches should arise where and when appropriate. Consumers are smart and can distinguish between an informative discussion and a crass attempt to shove a pitch down their throat. Assuming a new entrepreneur starts their small business adventure within your community of shared interests, you should not fall out of character. Blogs should come from a place of sincerity, as should the resulting sales pitch, in order to ring true.

Third, remember to iron out technical issues. Blogs should work equally well on desktops, tablets, and phones. In some cases, that vacation trip is just when your potential clients realize the need for that special portable gadget. Also, on a technical note, remember the importance of themes when using website-building applications. A good choice in themes, along with associated plugins, can prevent a scrambled online display in any one type of device.

In short, blogs can help draw customers through the sales funnel, but the customer’s journey should remain a fun slide rather than a trip through a rabbit hole. Entrepreneurs who become bloggers should remember the origins of their ideas and remain members of a community rather than stalkers of hapless prey.

VAMBOA, the Veterans and Military Business Owners Association hope that this article has not only been valuable but provided some unique perspective.  We work hard to bring you important, positive, helpful, and timely information and are the “go-to” online venue for Veteran and Military Business Owners.  VAMBOA is a non-profit trade association.   We do not charge members any dues or fees and members can also use our seal on their collateral and website.   If you are not yet a member, you can register here:  

https://vamboa.org/member-registration/

We also invite you to check us out on social media too.

Facebook:  https://www.facebook.com/vamboa

Twitter:  https://twitter.com/VAMBOA

Do not forget that VAMBOA members receive significant discounts on technology needs.   Check them out here: https://vamboa.org/dell-technologies/